2004-12-06 04:05:02 UTC
but some of it has failed. Thanks!
To Whom It May Concern:
I have owned my Xbox console for three years now and have an active
subscription to Xbox Live for two years. I’ve been extremely happy with my
Xbox and I think Microsoft has created a good customer base for itself in the
game console industry. Being an avid gamer and subscriber to the Xbox Live
service you have my support and loyalty. Although this maybe coming to an
I’ve recently experienced a fatal problem with my Xbox. After having the
product for three years it finally ceased to work.
It’s been a great machine up until its last year of existence.
The first problem I encountered occurred in July of 2004. I experienced
problems with my network card. I contacted Xbox Support and after going
through the troubleshooting steps with a Support Attendant, I was instructed
to send my Xbox into an Xbox Repair Center in Tennessee. Turns out they
refused to fix it and after two weeks of not having my Xbox, it was finally
sent back to me. I plugged it into my entertainment center and the network
card worked without a single hitch. I was able to sign onto Xbox Live and
Everything was running smooth from then on. That is, up until about two
weeks ago. It was Tuesday, November 23rd of last month. That is when my
Xbox completely rendered itself useless.
I was in the middle of playing a game of Halo 2 on Xbox Live on November
23rd. I noticed that my sound had cut off. Thinking it was my fault I
checked my TV volume and the A/V jacks on the TV and Xbox. They were all
secure and working fine. Then I went back to my Xbox to play a little more.
I only got 30 seconds of play. The Xbox then froze and I sat there for a
second thinking it would eventually respond. After about a minute, to a
minute and a half I decided to restart my Xbox. As I opened my entertainment
center doors, my Xbox’s main LED light started flashing BLOOD red. At that
time I was expecting the worse. And that worst-case scenario was fulfilled.
I looked up at my TV in time to see the frozen game screen flicker off and a
multi-lingual error message come up. It said “Your Xbox requires service.
Please call Xbox Customer Support.” Doing as the error screen instructed I
called up Xbox Support.
After about five minutes of holding on the phone, my problem was being
addressed by a Support Representative. I told them my situation and what was
going on. They advised me through troubleshooting and nothing helped.
Finally, I was told that I would have to send my Xbox in, to be repaired.
However, it was not under warranty so the service would be out of warranty
work. I asked how much the out of warranty work would cost and I was told
that it would cost $130! I couldn’t believe what I was hearing! It was going
to cost $130 for a new hard drive and the installation of that hard drive! I
would also be without my Xbox for approximately two weeks, as I was told. To
top it all off I had to pay shipping and handling. Needless to say, I wasn’t
going to send in my Xbox. For only $20 more I could buy a brand new Xbox
with two games and two months free of Xbox Live. After telling the Support
Representative that I wouldn’t send my Xbox in, I ended the call and went to
research my problem.
In researching the problem I found that I wasn’t the only one with this
occurring. As I discovered it’s called the “Christmas Lights Error”, because
the main Xbox LED light flashes red and green. This is a sign that the Xbox
hard drive has failed and will not boot. In more searching I found an online
petition started by a lawyer who was looking to sue Microsoft for the faulty
hard drives. Apparently the lawyer’s son had gotten an Xbox and it broke in
the same manner as mine. Many other people had come and talked about their
problems and signed the petition against Microsoft’s Xbox console. Almost
everyone’s problems sounded the same. They all had the same error message
and the same price for repair. After researching for a couple days I found
that no free alternative was available for me to repair my Xbox myself.
I’ve been without my Xbox for almost two weeks now.
I am currently saving for a new game console. I have to wait until
Christmas to obtain the money to purchase a new one. Since I’m only 14 and
do not have a job, this money is not easy to come-by. I’m still debating
whether or not to buy a new Xbox, or buy a PlayStation 2. The PS2 is only at
$150 now, and looks pretty good with its new features. If I do purchase a
PS2 I will not pay the $50 to renew my Xbox Live subscription for 2005.
This breaking of my Xbox comes at the absolute worst time possible. I don’t
think it would be possible for it to find a worse time to stop functioning.
It is during the height of game release for Xbox, the Holiday Season, and
most importantly it is no longer under warranty. I also had reserved a copy
of Halo 2 for almost two years. I waited outside until about 1:00 a.m., to
get my copy. It has been less than a month that I’ve been able to enjoy Halo
2. Now, I feel as if my loyalty to Microsoft has not been returned. It
seems like Microsoft wants me to buy a new Xbox console every couple of
years. This is definitely something that I cannot afford to do.
I also know two of my friends who have had their Xbox-s stop working. We
all had the same problem. They bought theirs’ in 2002 after I bought mine in
December of 2001. The first friend’s broke but was under warranty, but
barely, so he was able to obtain another. The second friend’s broke about a
month before mine and as a result he had to buy another. My two friends are
on their second Xbox. We all live on the same street and between us, we have
gone through three Xbox-s. That I find absolutely outrageous. Three people
on the same street have all encountered broken Xbox-s. This problem is far
more frequent than I had originally thought.
Since I was a subscriber to Xbox Live for almost two years, I had obtained a
couple pieces of downloadable content for my games. Now if I choose to buy a
new Xbox I will NOT download this content because it will be the second time
to get this content. I would have to spend the $5 to purchase it again.
This is because of a faulty Xbox hard drive. Why would I want to download
that content when this could happen to me again and as a result I lose the
content for a possible third time?! I had downloaded two premium car
packages for Project Gotham Racing 2 and the premium content maps for
Splinter Cell: Pandora Tomorrow. The only God-saving grace I’ve experienced
in my ordeal is that I had copied my Xbox Live account to a memory card. I
won’t even be able to play for a month of Xbox Live service that I’ve already
paid for due to this problem.
Around my community I am known as the go-to-guy for computer assistance and
video game advice. Keeping up with the latest computer and technology
innovations, I have developed a strong reputation with everybody that I know.
I am also a subscriber to the Official Xbox Magazine for the past two years,
in order to keep up with the Xbox news and games. I own my own computer
business and I have strongly recommended the majority of all Microsoft
products, especially the Xbox. Whenever I was presented with a question of
which game console one should buy, I always said to purchase the Xbox along
with Xbox Live, if possible. My belief in Microsoft and their products is
dwindling. The Xbox console, games and accessories, the Windows operating
system, and any other Microsoft brand products will not be my first
suggestion to all who seek advice.
I was one of the early buyers of the Xbox console. I spent $300 for my
console and I realize that this was a bargain with the Xbox being a basic
computer. A computer that should have been sold at around $600. I also
realize that you needed to make-up for this loss and get as much money out of
the Xbox program as you possibly could. However, I have roughly spent near
$2000 to $2500 dollars on my Xbox, Xbox games and the Xbox accessories.
This issue has pushed me from the idea of buying an Xbox 2 at launch.
Instead, I will seriously be considering other game consoles. With the
problems on my Xbox I can only help but think that the Xbox 2 will have the
same type of problems, when it comes out.
My request is that I be redeemed for my problems. Either to get my Xbox
repaired or have the entire unit replaced. I have been most unhappy through
this whole ordeal and I will be looking forward to your response.